Privacy Policy

Please read these terms carefully before using our services

Last Updated: August 31, 2025

Table of Contents

1. Sales & Purchase System

Pre-Purchase & Post-Purchase Guidelines

Pre-Purchase Rules

Before making any purchase, please ensure you understand and comply with the following requirements:

Technical Compatibility

Verify system requirements and technical specifications to ensure compatibility with your technical environment

Terms Compliance

All customers must read and accept terms and conditions before completing any purchase

Product Inquiry

Contact support team for detailed product information to ensure it meets your needs

Non-Refundable Products

Many digital products cannot be returned or exchanged due to their nature

Important Notice

Customer Responsibility: Your purchase means you are solely responsible for the product. No third party other than the order owner may request modifications.

Payment Priority: If payment is made by someone different from the order requester, service ownership automatically transfers to the person who made the payment.

Post-Purchase Rules

  • Exchange & Returns: In case of technical defects, customers may request product replacement or repair according to our policies
  • Invoice Review: Customers must review invoices and verify accuracy after purchase. Contact support to correct any errors
  • Product Misuse: We disclaim all responsibility for any misuse by the user including deletion, modification, or similar actions
  • Support Scope: Technical support covers product activation and technical issue resolution only
  • Data Backup: Customers are responsible for backing up their data before product installation or updates

2. Store Policy

Community Standards & Guidelines

Our store operates under strict policies to ensure a professional and respectful environment for all users.

Mutual Respect

All customers and staff must maintain mutual respect. Inappropriate behavior may result in account suspension

Complete Transparency

We provide accurate and clear information about all products and services including specifications and requirements

Data Protection

We respect customer privacy and protect all personal and sensitive information collected during interactions

Legal Compliance

All users must comply with local and international laws. Illegal or unethical use may result in account bans

Prohibited Activities

  • Using products for unauthorized commercial purposes outside project scope
  • Copying or distributing products or content without prior permission
  • Engaging in activities that could damage the store's reputation
  • Using inappropriate or offensive language when contacting support
  • Attempting to circumvent security measures or access restrictions
  • Sharing account credentials or transferring licenses without authorization
Intellectual Property Protection

All products and services are protected by intellectual property rights. Unauthorized copying or distribution is strictly prohibited and may result in legal action.

3. Support Tickets System

Efficient Support Communication Guidelines

Our support ticket system is designed to provide efficient and professional assistance. Please follow these guidelines:

One Ticket Per Issue

Create only one ticket per request or inquiry. Wait for response before creating additional tickets

Clear Description

Provide detailed and accurate description of your request or issue for faster resolution

Professional Communication

Use respectful language and maintain professional communication standards

Response Time

Complex requests may require additional processing time. Please be patient during resolution

Ticket Guidelines

  • Get straight to the point and include all relevant details in your initial message
  • Avoid using offensive or inappropriate language in ticket communications
  • Be patient during processing - complex issues require thorough investigation
  • Inform staff when your request is completed so the ticket can be properly closed
  • Provide screenshots or error logs when reporting technical issues
  • Update tickets with additional information rather than creating new ones
Support Hours & Response Time

Our support team operates 24/7 to assist you. Response times may vary based on ticket complexity and current volume. Critical issues receive priority handling.

4. Partnership Terms

Collaboration Requirements & Standards

We welcome partnerships with reputable organizations that align with our values and business objectives.

Good Reputation

Partners must have clean records and positive reputation without legal issues or complaints

Compatible Services

Partnerships only with stores offering complementary or compatible services to ensure integration

Clear Terms

All collaboration terms must be clearly written including duration, rights, and responsibilities

Customer Base

Partner stores must have minimum 2,500 active and genuine members

Partnership Requirements

  • Management approval required for all partnerships - not valid until officially approved
  • Partners must have unique identity with original work and services that distinguish them
  • Mutual benefit required - both stores must provide value to each other beyond just promotion
  • No conflicts of interest that could damage store image or negatively impact customer experience
  • Commitment to maintaining quality standards throughout partnership duration
  • Regular performance reviews and partnership assessments
Partnership Benefits

Approved partnerships include cross-promotion opportunities, resource sharing, collaborative projects, and access to expanded customer bases while maintaining each partner's unique identity.

5. Client Policies

Customer Responsibilities & Service Guidelines

As a valued customer, you have certain rights and responsibilities when using our services.

Respectful Interaction

Maintain respectful communication with support staff and other customers at all times

Proper Usage

Use products correctly and within legal framework - management not responsible for misuse

Support Scope

Technical support covers product activation and issue resolution only, not custom development

License Restrictions

No transfer, sale, or sharing of products with third parties without explicit authorization

Customer Responsibilities

  • Updates & Modifications: Management may update products/services anytime with customer notification when necessary
  • Privacy & Data Protection: Customer data handled confidentially and not shared with third parties without consent
  • Terms Compliance: By purchasing, customers agree to all terms and policies - violations may result in service cancellation
  • Quality & Transparency: Customers have right to receive products matching advertised descriptions with highest quality
  • Constructive Feedback: Reviews and feedback must be constructive, based on genuine experience, and respectful
  • Authorized Distribution: Sharing or reselling products/services without official store authorization is prohibited
Account Termination

Accounts may be suspended or terminated for policy violations, inappropriate behavior, or illegal activities. We reserve the right to refuse service to users who violate our terms.

Service Guarantees

  • Quality assurance for all products and services
  • Professional customer support and technical assistance
  • Regular updates and improvements to enhance user experience
  • Secure handling of personal and payment information
  • Transparent pricing with no hidden fees
🚫 Access Denied!